Would SOPA/PIPA kill Internet Banking?

The PROTECT IP Act (Preventing Real Online Threats to Economic Creativity and Theft of Intellectual Property Act of 2011), is a proposed law with the stated goal of giving the US government and copyright holders additional tools to curb access to “rogue websites dedicated to infringing or counterfeit goods”, especially those registered outside the U.S. [...]

The Best–Practice Engagement Bank

Recently when I posted on reforming customer journeys in the banking space I got some push-back for using Apple as an example of best practice. Surely there are banks I could have used as an example of best practice??? Well… not really. There’s no bank, and believe me I’m looking everyday, that has the whole [...]

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What is in a Twitter name? That which we call a customer…

Why is it that today that there are many banks who won’t let me open an account unless I have a home telephone number (a landline) – which quite frankly I haven’t used for a number of years now (in fact I don’t even know my home phone number) – and yet in respect to mechanisms which I use a whole lot more frequently than a home telephone number for communication, namely FB and Twitter, they completely ignore me? I have to say these days I’d probably be a whole lot more likely to talk about my bank on Twitter, than I would wait for their call on my home telephone number, which I don’t use…

The 5 Stages of Social Media Grief

Social Media’s growth is electric, but most banking executives don’t have the first clue about this new phenomenon. Indeed, most banks still don’t have a senior executive in charge of social media. They are 3-4 years behind. So why is that?

There are 5 stages of Social Media Grief – and banks will get more grief unless they learn to deal with growth in new channels, engagement methods and customer behavior much more aggressively.

Let me tell you about the Social Media BOOM!

SME Banking in the Cloud

By better integrating customer learning and moving SME accounts management to the cloud, a bank could provide a range of great services that really help SMEs manage their businesses and cash-flow more economically, but to do so they are going to have to think differently about SME customer engagement…

Retail Bankers – Wake up to the 21st Century already!

Why have banks been so slow to adopt mobile banking, improvements in internet banking, customer experience and social media engagement?

Is it cost? Is it technical or platform integration issues? Or is it something more intractable.

Banks need to wake up to the 21st Century and fast. But as Albert Einstein said, problems aren’t going to be solved by the same thinking that created them.

Brett King: Who gets it right with Internet Banking?

Take a look at your retail or consumer banking website. I can 100% guarantee that regardless of who you are, and in what market you are in that I know exactly which part of the site is clicked on most. Contact us? Nope. Press Releases – definitely not. The biggest Ad banner on the homepage? Nope…

Brett King: HSBC, BofA, ANZ struggle with Social Media

The 2.0 phenomenon is going strong. Despite Facebook’s unbridled success, Twitter storm to the popular vernacular and FourSquare recent burst, some traditional marketers, bankers and observers still don’t get what all the fuss is about. But increasingly they will do…

Brett King: I'm on the move, therefore I am…HELP! (HuffPost)

Mobility is such a basic requirement for the connected, networked executive today. I travel about half of my time promoting my book, BANK 2.0, and working with clients around the globe. When I land in any country I’m visiting, the first thing I generally have to do once I get on the ground is ‘check-in’, and I’m not talking about FourSquare. When I get off the plane from a 6 or 7 hour commute, the need to quickly check my emails is pretty critical these days because alot of stuff I deal with is increasingly time sensitive. But the experience of such a simple task is often frustrated…