Bankers often talk about the ‘trust’ consumers have in banking as a defining characteristic of why customers give banks their money instead of simply keeping it under a mattress. Some bankers might have difficulty understanding why customers of today seem perfectly happy to give money to the likes of PayPal, M-PESA, Lending Club or Zopa. [...]
Tags: BofA, cloud, correlation, occupy, sentiment, share price, trust
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November 23rd, 2011
If I was to identify one dominant response from bankers at SIBOS this week it is confusion. Not confusion over the event, where to find sessions, or what they are doing here, but confusion over where the banking sector goes next.
The fact is, after time immemorial where banking has essentially remained the same, bankers are [...]
Tags: cloud, confusion, innotribe, mobile payments, new normal, sibos, social media
Continue Reading | 2 Comments | October 26th, 2010
By better integrating customer learning and moving SME accounts management to the cloud, a bank could provide a range of great services that really help SMEs manage their businesses and cash-flow more economically, but to do so they are going to have to think differently about SME customer engagement…
Tags: accounts payable, Bendigo, Checks, Cheques, cloud, computing, e-invoicing, ecademy, hsbc, Mobile, P2P, RBS, SME
Continue Reading | 6 Comments | June 24th, 2010
Mobility in banking and payments is not a fad. This week I gave a keynote address at the 3rd Mobile Commerce Summit Asia (Manila) and meet with global players in the mobile payments and commerce space. Apart from the fact that half-way through the second day we experienced a 6.1 magnitude earthquake, the entire conference confirmed my view that banks are under massive pressure on mobile innovation – and the majority of them are not moving anywhere near fast enough.
The core proposition of mobile banking is two fold…
Tags: apps, banking, cloud, contacless, Facebook, Google Android, iPhone, MCSA, MMT, Mobile, mobile wallet, money, NFC, PayPal, Square, transfers, Verifone
Continue Reading | 32 Comments | March 25th, 2010
As we become more mobile, a great deal more of what we do will need to become detached from our work computer, laptop or enterprise network server. The ability to get access to our data and core applications on the move is one simple example. Restricting this data to physical devices in one specific location is not going to work. So the trend has been for laptops to get more capable so that we can carry them with us. But laptops still have to deal with access to corporate data, security issues and such regardless of their portability.
For this reason, Google, IBM, Apple, and even Microsoft are making various bets on what is known as cloud computing…
Tags: apple, cloud, computing, google, microsoft, MobileMe, operating system, Pay Pal, windows
Continue Reading | 1 Comment | December 18th, 2009
