Bankers often talk about the ‘trust’ consumers have in banking as a defining characteristic of why customers give banks their money instead of simply keeping it under a mattress. Some bankers might have difficulty understanding why customers of today seem perfectly happy to give money to the likes of PayPal, M-PESA, Lending Club or Zopa. [...]
Who’s easier to save, a banker or a dictator?
Filed Under: Economics, Future of Banking, Groundswell, Social Networking, Strategy, Transparency Tagged With: BofA, cloud, correlation, occupy, sentiment, share price, trust
SIBOS – Confusion reigns…
If I was to identify one dominant response from bankers at SIBOS this week it is confusion. Not confusion over the event, where to find sessions, or what they are doing here, but confusion over where the banking sector goes next. The fact is, after time immemorial where banking has essentially remained the same, bankers [...]
Filed Under: Customer Experience, Future of Banking, Platform, Strategy Tagged With: cloud, confusion, innotribe, mobile payments, new normal, sibos, social media
SME Banking in the Cloud
By better integrating customer learning and moving SME accounts management to the cloud, a bank could provide a range of great services that really help SMEs manage their businesses and cash-flow more economically, but to do so they are going to have to think differently about SME customer engagement…
Filed Under: cloud computing, Customer Experience, Future of Banking, Groundswell, Mobile, Platform, Retail Banking, Social Networking, Strategy, Twitter Tagged With: accounts payable, Bendigo, Checks, Cheques, cloud, computing, e-invoicing, ecademy, hsbc, Mobile, P2P, RBS, SME
If you're my bank – you better get moving…
Mobility in banking and payments is not a fad. This week I gave a keynote address at the 3rd Mobile Commerce Summit Asia (Manila) and meet with global players in the mobile payments and commerce space. Apart from the fact that half-way through the second day we experienced a 6.1 magnitude earthquake, the entire conference confirmed my view that banks are under massive pressure on mobile innovation – and the majority of them are not moving anywhere near fast enough.
The core proposition of mobile banking is two fold…
Filed Under: cloud computing, Future of Banking, Google Android, iPhone, Media, Mobile, Mobile Banking, Platform, Retail Banking, Social Networking, Tablet, Technology Innovation, Twitter Tagged With: apps, banking, cloud, contacless, Facebook, Google Android, iPhone, MCSA, MMT, Mobile, mobile wallet, money, NFC, PayPal, Square, transfers, Verifone
