Without thinking consciously about it, over time core behaviors change producing different instinctive reactions. When a phone rings today, we go to our pocket or purse, not running to a device on a desk or on the wall. When we are interacting with a mobile phone that is not our own or an ATM machine, [...]
Tags: banking, Branches, Checks, Cheques, instinct, Mobile, payments, Wallet
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5 Comments | 
November 18th, 2011
Recently I’ve been discussing with bankers, economists, strategists and futurists the future of the banking industry. At a time when we’ve got the likes of the “Occupation of Wall St” (#OWS) through to discussions in various camps about the very survival of banking as we know it, a question you might ask is how did [...]
Tags: Advocacy, basel, cash, Checks, Google Wallet, physicality, risk management, social media, transparency, trust
Continue Reading | 3 Comments | October 19th, 2011
Banking is changing forever. Organizations like Britannica, Blockbuster, Borders, and even Bank of America (hint: don’t start a business with ‘B’) all suffer from the same collective challenge. When your business is built around a specific distribution model, how can you adapt when that distribution model is no longer relevant?
The inertia behind existing processes and [...]
Tags: banking, Branches, Checks, Cheques, disruption, Mobile, NFC, payments
Continue Reading | 3 Comments | March 18th, 2011
Fraud, Privacy, Social Networking, Online Phishing Attacks – it all sounds high risk. If that’s so – why aren’t these issues preventing people from using the digital medium, buying online and interaction with less privacy than ever before?
Tags: Checks, Cheques, credit card, Facebook, fraud, online, phishing, privacy, risk, safe, secure, social media
Continue Reading | 3 Comments | August 4th, 2010
By better integrating customer learning and moving SME accounts management to the cloud, a bank could provide a range of great services that really help SMEs manage their businesses and cash-flow more economically, but to do so they are going to have to think differently about SME customer engagement…
Tags: accounts payable, Bendigo, Checks, Cheques, cloud, computing, e-invoicing, ecademy, hsbc, Mobile, P2P, RBS, SME
Continue Reading | 6 Comments | June 24th, 2010
