Brett attends around 60 high profile events annually as renowned industry commentator. Your public or internal corporate conference or event may benefit from the insights of one of the most respected commentators on customer experience in financial services today. Highly entertaining, with rich presentations complemented by up-to-the-minute case studies, video and rich imagery – often voted as speaker of the conference, Brett is sure to leave you with a memorable and impactful keynote session.

The Big Shift: How Customer Behaviour & Technology will Change the Future of Retail Financial Services

Ten years ago, no one could have predicted that 90 per cent of daily transactions would be electronic, that Internet Banking would provide more revenue than branches, that social media would drive your brand, and that growth in mobile banking would be the nail in the coffin for the dominance of branch banking. Brett King explains:

  • Why customer behaviour is so rapidly changing, including the four phases of disruptive change;
  • How branches must evolve;
  • Why cheques are rapidly disappearing and cash is next;
  • Why your mobile phone will replace your wallet in the next 2-3 years; and
  • How financial institutions must reinvent themselves or become irrelevant


The Future of Retail Financial Services or Goodbye Chequebook, Hello Facebook

Brett King looks at the latest trends that are redefining financial services and payments. From the global scramble for dominance of the mobile wallet, the expectations created by Tablet computing, the operationalizing of the Cloud and the explosion of Social Mediahe explores:

  • How Social Media has exposed pricing, over-regulation, outdated processes and poor policy.
  • How mobile technology is completely changing the context of banking
  • How customer advocacy is killing traditional brand marketing,
  • The growth of the ‘de-banked’ consumer who doesn’t need a bank at all; and
  • Why Banking is no longer a place you go, but something you do


The Battle for the Bank Account: And why the Banks will probably lose...

In this topic for 2012, Brett explores the end-game in the emergence of the mobile wallet and what it means for the humble bank account. With more than 60% of the world’s population without a bank account, with the ubiquitous nature of mobile phone handsets, and the increasingly pervasive pre-paid ‘value-store’, will you need a bank at all in the future?

When you can get your Salary paid directly onto your phone, when you iTunes account doubles as a pre-paid debit card, and when you can use Facebook to send money – will banks still be able to compete?


Advocacy, Behaviour, Context – the New Rules of Engagement

In this session designed for marketers and digital channel professionals, Brett King explores how social media, mobile marketing, daily deals, geo-location, advocacy, gamification and behavioral psychology are working to change the rules of engagement for financial service brands.

This shift has far reaching implications for the organization, including rebuilding the marketing team, defining new metrics, delivering true 1:1 propositions and creating an open brand dialog.


Movenbank and the Reboot of Banking

Movenbank is a revolutionary new bank that will launch in 2012. This is the story of how Movenbank will revolutionalize retail banking on multiple fronts. Brett King tells the story of why Movenbank decided on a card-less, paper-less, transparent model of banking and how the CREDSCORETMengagement model is going to change the way we think about engagement, value and leading in the banking arena.

If Movenbank achieves what is is aiming for, it will change the way people think about banking forever.