Brett King, best selling Author of BANK 2.0, is a renowned public speaker, blogger, and advisor to some of the world’s biggest financial services organizations and leading brands. He is also the founder of a number of non-profit associations.
The upside and downside to the digital shift
I’m starting to hear of some very significant digital and multi-channel budgets being put in place by many of the leading retail banking brands in 2012. It’s about time!
While I won’t name names or budgets, I’ve heard of mid-sized banks dedicating more than $50m to Internet, mobile and social-media this year, and large banks in [...]
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5 Comments | 
January 16th, 2012
Why snail mail is dying, and taking your identity with it…
There has been a 25% decline in the total mail volume for the USPS (United States Postal Service) from 2006-2011, resulting in a $5.1 Billion loss in 2011 alone. Since 2007 the USPS has been unable to cover its annual budget, 80 percent of which goes to salaries and benefits. In contrast, 43 percent of FedEx’s [...]
Continue Reading | 3 Comments | December 22nd, 2011
P2P gets its groove on!
No one could doubt that peer-to-peer lending (or P2P Lending) has landed big time in 2010, but it looks as if the best is just about to come.
The US leader Lending Club will issue more than $250 million in loans this year – greater than the last four years combined – for a total of [...]
Continue Reading | 1 Comment | December 14th, 2011
I’ll never login with Facebook to my bank!
We’re experiencing a massive shift in consumer behavior right now with the explosion of Facebook, Twitter, YouTube, and other community collaboration and social media platforms. A world where Facebook has 800 million inhabitants and a President who is a college dropout (albeit Harvard).
We’re seeing the global domination of mobile across the entire world, where before [...]
Continue Reading | 10 Comments | December 7th, 2011
Who’s easier to save, a banker or a dictator?
Bankers often talk about the ‘trust’ consumers have in banking as a defining characteristic of why customers give banks their money instead of simply keeping it under a mattress. Some bankers might have difficulty understanding why customers of today seem perfectly happy to give money to the likes of PayPal, M-PESA, Lending Club or Zopa. [...]
Continue Reading | Add Comment » | November 23rd, 2011
