Radio segment that aired on Radio 93.8 Singapore 30th of April, 2010 (Recorded Friday 23rd of April). Michelle Martin and Radio 938 were so kind as to give me a very decent opportunity to explain more about the premise behind BANK 2.0 as a book and talk about the real challenges facing banks in creating or adopting innovations around customer experience.
The interview is approximately 10 minutes in length (uploaded in 2 parts due to file size). Hope you find the insights useful.
Radio 938 Interview – Part 1
Listen to Radio938Bank2.0-Part1
Radio 938 Interview – Part 2
Listen to Radio938Bank2.0-Part2