The death of branches probably started in 2010

Physical Product-Physical Store -> Physical Product-Digital Store -> Digital Product - Destroys Physical Distribution

There’s a strong statistical argument to be made for disruptive technologies that change consumer behavior. I’ve argued the impact of this on branch banking extensively starting with Branch Today, Gone Tomorrow, and more recently in Chapter 3 of BANK 3.0, but I’m still faced with significant resistance in the retail banking industry at large. While [...]

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Social Media (SoMe) – What comes next is even more disruptive

Four More Tweets? The biggest tweet of 2012

Last year Facebook hit 1 Billion users. It is reported that the average Facebook user spends 75 minutes per day using Facebook. Mobile use has also increased significantly over the last two years. Globally smartphone growth year-on-year was at 42% in 2012, with 17% global penetration, but more significantly with most developed economies expecting 70-80% [...]

Two big predictions

Check use in the US is undergoing rapid decline

Ron Shevlin (@rshevlin) and Jim Bruene (@netbanker) and I have been back and forth Ron’s article today on so-called NeoChecking Account and the news of the GoBank (http://www.gobank.com) launch here in the US Tuesday. Firstly, let me just say that seeing the likes of GoBank enter the market is great news for consumers and once again [...]

Millions of consumers soon won’t need a bank account

$3Bn in deposits, 2m transactions per week - Starbucks 'bank'?

Traditionally, if you wanted to move money around, save cash, pay a bill, purchase something at a store, or otherwise have some sort of systemic access to your cash as you moved around – you needed a “bank”. In fact, you couldn’t do any of these things in the past without a bank. Despite the [...]

Banks can’t compete with digital for advice

This is the way we used to give advice...

There’s a long held premise that branches are great channels for advice, that this is the one differentiation that bank branches provide that the Internets could never compete with. There are three problems with this assertion that should rightly challenge the superiority of the branch channel in bank operations today: Customers rarely get advice in [...]

Gen-M: the abandonment of “touch and feel” and the emergence of “see and hear”

Lady Gaga Makeup Tutorial

Baby Boomers and Gen-X have in common the need to experience life in all it’s glory. Whether that is born out of a sense of adventure, the need for tactile feedback or in the sense of face-to-face social connections, at the core of much of our buying behavior historically has been the need to ‘touch [...]

Why Apple’s NFC snub might hurt the banks and networks more than ever?

Uber - doesn't need a swipe to offer better payments

I’ve always maintained that Near Field Communication (NFC) was attractive for both the banks acting as acquirers and issuers, and ultimately the networks themselves. Particularly in the US marketplace. Why? The only way to keep the Point-of-Sale (POS) terminal in a transaction as we shift to mobile wallet and mobile payments at merchants is for [...]

Movenbank Announces Completion of US$2.41m Seed Round Funding

WhatisCred

Movenbank Previews CRED ‘credibility’ score at www.whatiscred.com  NEW YORK, USA (10th August 2012) – Brett King, CEO and Founder of Movenbank, and American Banker’s Bank Technology News “Financial Innovator of the Year 2012”, today announced that the mobile-direct financial start-up has completed its initial raising of US$2.41m seed round funding. Movenbank to date has been [...]

What the Square and Starbucks alliance means for payments…

Starbucks has the most successful mobile payment deployment in the US to-date

Square and Starbucks just announced their intent to form a partnership for the purpose of improving or ‘revolutionizing’ in-store payments around the approximately 1,700 retail stores and 5,000 other points of presence in the USA. Square has had phenomenal success growing their merchant base to 2 million users in just over 2 years, which when [...]

What will it take to restore trust in the banking system?

NRock_Runonthebank

I grew up in a world where a run on the ‘bank’ was never realistically going to happen. I grew up in a world where when someone wished to declare the truthfulness of their assertion they’d simply say “you can take that to the bank” or when it was a sure thing they’d say “you [...]