Brett King, Author of BANK 2.0, is also the founder of the International Academy of Financial Management, one of the fastest growing professional associations and training institutes in the world.
The official Bank 2.0 US launch – you’re invited
This is the banking literary event of the year! Sponsored by Sapient, Geezeo, Marshall Cavendish and organized by Success Inc make sure you are in New York at the Roosevelt hotel this Thursday the 29th of July.
Bank 2.0 is the bestselling book on the future of banking which examines changing consumer behavior, the impact [...]
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July 27th, 2010
The 5 Stages of Social Media Grief
Social Media’s growth is electric, but most banking executives don’t have the first clue about this new phenomenon. Indeed, most banks still don’t have a senior executive in charge of social media. They are 3-4 years behind. So why is that?
There are 5 stages of Social Media Grief – and banks will get more grief unless they learn to deal with growth in new channels, engagement methods and customer behavior much more aggressively.
Let me tell you about the Social Media BOOM!
Continue Reading | 1 Comment | July 22nd, 2010
UK Book Signing and Free Drinks! – LONDON 22nd July. 6:30pm
If you are in the UK on the 22nd of July, 6:30-8pm come along to the official launch of BANK 2.0 in London.
The event will be held at the Blackwell Business and Law Bookshop at the following address:
243-244 High Holborn
London
WC1V 7DZ
Google MAPS Location
The signing event starts at 6:30pm and includes wine, drinks and great [...]
Continue Reading | 2 Comments | July 22nd, 2010
Is Customer Experience innovation too hard for UK banks?
When you read a definition of Customer Experience you invariably will see two elements – the lifetime experience of the customer, and the total experience of the customer day to day as he engages in transactions with the provider of the goods or services he is utilizing. In meeting continuously with UK banks over the last two weeks I find an almost unhealthy obsession with branch experience as the be all and end all of the customer experience challenge. It is as if a poor customer experience across any other channel can be solved simply by a customer walking into a branch having a great service experience. I just don’t buy that.
Continue Reading | 2 Comments | July 19th, 2010
What banks can learn from mobile unbanked success stories…
Mobile banking for the unbanked is HUGE! M-PESA now has over 10 million customers and 18,000 retail outlets, mainly in Africa, but they are already expanding beyond their African roots. G-Cash in the Philippines is now conducting P3.5 Billion (USD 75m) of transactions a month. Banking for the unbanked has arrived in no uncertain terms…
Continue Reading | 1 Comment | July 15th, 2010
