Brett King, best selling Author of BANK 2.0, is a renowned public speaker, blogger, and advisor to some of the world’s biggest financial services organizations and leading brands. He is also the founder of a number of non-profit associations.
Mobile Payments – Mainstream already…
If you believe the pundits, mobile payments are years away from being mainstream. But that’s not at all an accurate assessment of the state of the industry.
Firstly, a mobile payment can be many things. There are seven primary models for mobile-enabled payments:
SMS based transactional payments
In-App Payments
Direct Mobile Billing
Mobile commerce and/or web payments
Peer-to-Peer payments
Virtual currency payments
Contactless payments
As [...]
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May 18th, 2012
Next Bank Asia – Delivering to the customer!
Today in Singapore we’ve had a gathering of a collection of real innovators and disruptors in the financial services and customer experience space. The line up at #NextBankAsia was a bunch of strong influencers in the space including:
Scott Anthony @scottdanthony
James Gardner @bankervision
Richard Kelly and Andrea Kershaw from @IDEO
Neil Cross from @Microsoft
Christel Quek @ladyxtel
Scott Bales @scottebales
Maria Sit, [...]
Continue Reading | Add Comment » | May 9th, 2012
How to Transition to the new Branch Reality
I guess with a title like Branch Today, Gone Tomorrow it’s no surprise that a lot of people think I’m anti-branch. I’m not anti-branch, I just don’t drink from the branch kool-aid fountain that goes something like “if only we could find the right formula we’d reverse this trend of not visiting the branch and [...]
Continue Reading | 2 Comments | May 4th, 2012
How Durbin will Speed the Decline in Branch Banking
In the UK and Australia, account keeping fees are nothing new. In the US, however, since the introduction of the Durbin amendment, many US banks have been moving to monthly fees on checking accounts (we call them current accounts generally outside of the US) for the first time. These moves have resulted in often massive backlash [...]
Continue Reading | 1 Comment | March 26th, 2012
Lessons from Apple – great stores don’t bring customers back
The new iPad just launched to the usual hype, anticipation and fanfare. Every time a new Apple product comes off the assembly line, it gets put under the biggest magnifying glass imaginable as crowds of onlookers parse the announcement with scholarly intensity, hoping to piece together a picture of what might emerge and what the implications [...]
Continue Reading | 2 Comments | March 8th, 2012
